Delivery Info

**Please note that you are held fully responsible for retrieving your package. It is highly recommended that you continue to track its progress via your local postal service's website after placing your order. In the event your package is unclaimed and eventually returned to us - any re-delivery requests will incur extra shipping charges that will be borne by you.

Shipping Info

Once your order is placed, it will be packed and shipped off within 1-2 business days after finalisation. Your order will then be shipped using Sendle which can take up to 5-7 business days within Australia depending on what state you live in. 

Note

Please be advised that we are unable to ship orders to PO boxes and/or parcel lockers. Please provide a residential address for delivery upon checkout.
Thank you for your understanding.

Shipping Delays

We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.

Stolen or Lost Mail

We will not be held responsible for any lost or stolen packages in transit. However - on a case by case basis, replacements may be provided. Rest assured that if there is reason to believe your order was lost in transit - we will be sure to offer you a suitable resolution. 

During the ordering process, please ensure that your mailing address provided is wholly accurate. We will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.

Custom Fee

In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed. it is recommended that customer check with local post office for such fees prior to placing and order to avoid any confusion. 

The Tangan Collection can not be held responsible for any charges incurred when importing items into country.